Why is delivering a great Airbnb guest service important?

Airbnb guest management is one of the most crucial parts of end-to-end Airbnb management. Bookings are dependent on the reviews of the guests who experienced your property before. Therefore, delivering great service to our guests is one of our top priorities. At MadeComfy, we pride ourselves on our in-house guest management team, available 24/7 via a dedicated support line.

Key areas of our Airbnb guest management

MadeComfy staff

Guest management

With three years of Airbnb guest management experience in Sydney,Melbourne and Brisbane working with 1000s of guests each month, we have dealt with and managed the challenges that come with short-term rentals. Our in-house guest management team aims to support guests around the clock to ensure they receive exceptional service.

Key exchange

Meet and greet key exchange

Most property owners don’t have the time to meet their guests and hand-over the key. At MadeComfy, we take that task away from the homeowners. What's more, we also tour guests around the property and answer their inquiries. We also offer lock-box services, which is ideal for guests who are arriving late at night.

Local knowledge

Local knowledge

Our dedicated and trained guest management team makes sure that each guest's stay is as memorable as possible. We provide guests with local tips on where to go and what to do within the area.

Guest screening

Safety and security

We prioritise guest safety and home security at all times. As a part of our process, we do thorough ID checks and screening of the guests, as well as regular property inspections to make sure everything is under control and the property is in the same condition before the next check-in.

Maintenance service - property management

Maintenance and support

We know that maintenance issues are inevitable and may come any time of the day. Let us take this off your plate. Our 24/7 maintenance service covers everything you’ll ever need to make sure that guests will always have the best experience at your property.

How it works


Property assessment


Photography & marketing


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